1. The space forums use a separate registration system from the main virtual world. To comment on these forums, you need to create a separate forum account.
    Dismiss Notice
  2. Hey there, if you want some direct help without hopping inworld - try our Discord channel at https://discord.gg/mptfycQ
    Dismiss Notice

New to the grid

Discussion in 'News' started by FantasyStorm, Jan 21, 2018.

Share This Page

  1. FantasyStorm

    By:FantasyStormJan 21, 2018
    New Member

    Joined:
    Jan 21, 2018
    Messages:
    4
    Likes Received:
    0
    I made an account and verified it. However it won't let me log onto the grid and when I try to reset the pw it says is wrong, it then says the email is invalid. About ready to uninstall this game.
     
  2. Adam

    By:AdamJan 21, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    Hey there - we can get this fixed for you. Can I assume the username of your account here on the forums is the same as your normal account?
     
  3. Desire Obscure

    By:Desire ObscureJan 22, 2018
    New Member

    Joined:
    Jan 22, 2018
    Messages:
    2
    Likes Received:
    0
    Same here. Can't get in.
     
  4. Adam

    By:AdamJan 22, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    If you both dont mind - I can either reset your password directly, or one of our support team can.

    Can you either email me (adam@sinewavecompany.com) directly with your username and the email address you used to register, or do the same on our support site ( http://support.sine.space ) - we should be able to fix this up quickly.
     
  5. Desire Obscure

    By:Desire ObscureJan 22, 2018
    New Member

    Joined:
    Jan 22, 2018
    Messages:
    2
    Likes Received:
    0
    Thx. Mail is send
     
  6. skylar malone

    By:skylar maloneJan 22, 2018
    New Member

    Joined:
    Jan 22, 2018
    Messages:
    1
    Likes Received:
    0
    Hello I am also new to the grid.. I have been on second life for a number of years and always wanting to know whats new and improved each year! :)logged in last night and looked around a bit i love the way the nature is set in here with the birds flying around and such and the feel of the atmoshphere feels real to me almost like a video game there is a level of realism somehow! may log in later and explore some more wanting to see more of this world! feel free to add me my name is the same inworld! <3
     
  7. Adam

    By:AdamJan 23, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    Hi Skylar, welcome! :)
     
  8. FantasyStorm

    By:FantasyStormJan 23, 2018
    New Member

    Joined:
    Jan 21, 2018
    Messages:
    4
    Likes Received:
    0
    Yes it is the same. I am hoping to get it fixed, I went in as a guest the other day
     
  9. Adam

    By:AdamJan 23, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    Hi Fantasy - if you can drop me a email or contact support (see above) - we can get you set back up. :)
     
  10. FantasyStorm

    By:FantasyStormJan 27, 2018
    New Member

    Joined:
    Jan 21, 2018
    Messages:
    4
    Likes Received:
    0
    alright I dropped you a support ticket
     
  11. FantasyStorm

    By:FantasyStormFeb 3, 2018
    New Member

    Joined:
    Jan 21, 2018
    Messages:
    4
    Likes Received:
    0
    Well I've tried. I did all you guys told me to do. Sent tickets, replied to emails.....my account still isn't working. Thanks anyway! I'll just uninstall it and move on. It's very strange it works here and gives me the name fantasystorm, but, I can not log into the actual viewer. And I'm just kinda done trying.
     
  12. Adam

    By:AdamFeb 3, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    Hey Fantasy - sorry, let me check with support what the status of that is!
     
  13. Adam

    By:AdamFeb 3, 2018
    Developer
    Staff Member Moderator

    Joined:
    Aug 21, 2014
    Messages:
    702
    Likes Received:
    139
    (Please check your email for a support response - should contain everything you need & a little bonus. Sorry about the delay!)
     
  14. Menina

    By:MeninaApr 19, 2018
    New Member

    Joined:
    Apr 19, 2018
    Messages:
    1
    Likes Received:
    0
    cant install the viewer :S
    downloads but it gets stuck at "starting installation"